Key Relationship Manager

20,000 - 60,000 /month*

Hdfclife Insurance Company Limited

Ballygunge, Kolkata

₹10,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

27 Openings

Incentives included

Full Time

Job Highlights

Industry Type: Banking

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Key Relationship Manager to join our team at Hdfclife Insurance Company Limited. The role offers ₹ 20,000 - ₹ 60,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Key Relationship Manager job

Can freshers or experienced candidates apply for this Key Relationship Manager role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Key Relationship Manager role.
What salary is offered for this Key Relationship Manager job?
Ans : The salary for this Key Relationship Manager job ranges between ₹20,000-₹60,000 per month.
What shift and timings does this job follow?
Ans : This Key Relationship Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ballygunge, Kolkata.
How many openings are available for this position?
Ans : There are 27 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Key Relationship Manager job is open for both male and female candidates.
Where is this job located?
Ans : This Key Relationship Manager job is located in Ballygunge, Kolkata.
Why should you apply for this Key Relationship Manager job?
Ans : This Key Relationship Manager job offers a salary between ₹20,000-₹60,000 per month. This is a Full Time opportunity and has 27 openings available.