Customer Care Representative

We are hiring for the role of Customer Support Representative, where the work will be fully aligned with HR Operations and Support Functions. Please note, while the designation is CSR, the actual responsibilities are completely HR-related.

Position: Customer Support Representative (HR Operations)
Work Location: Mumbai [Airoli & Vikhroli] & Bangalore [Kormangala/Bellandur]
Experience Required: 0–5 years
Shift: Night [ US Shift ]
Salary: 25k CTC - 40k CTC + Incentives

Key Responsibilities:
Coordinate end-to-end employee onboarding: collecting documents, verifying details, and guiding new hires through the joining process.
Support HR documentation work such as offer letters, ID creation, employee file maintenance, and HRIS data entry.
Handle inbound/outbound communication with employees and new joiners regarding HR-related queries and follow-ups.
Track and update employee records, maintain dashboards, and ensure timely data reporting.
Coordinate background verification processes with external vendors and internal teams.
Assist in processing internal HR requests and escalations in coordination with the HR team.
Manage various HR operational tasks such as attendance tracking, policy queries, and support ticket closure.
Participate in HR process improvements and ensure SOP adherence in day-to-day tasks.

Requirements:
Good communication skills in English (both spoken and written).
Strong attention to detail and organizational ability.
Proficiency in MS Excel, Google Sheets, or HRMS tools.
Ability to handle confidential information professionally.
Freshers with strong interest in HR Operations are welcome.

If this opportunity interests you, kindly share your updated resume and confirm your availability for a quick HR discussion.
Looking forward to your response!

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., 2COMS CONSULTING PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 50 Customer Care Representative at 2COMS CONSULTING PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.