Customer Care Officer

8,000 - 10,000 /month

Realme Exclusive Service Center

Kalyan (East), Mumbai

0 - 6+ years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Job Highlights

10th Pass and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Customer Care Officer to join our team at Realme Exclusive Service Center- Kalyan. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hardware Services. The role offers ₹8000 - ₹10000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 10th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Officer job

Can freshers or experienced candidates apply for this Customer Care Officer role?
Ans : Candidates who have a 10th Pass and above qualification with 0-7 years of experience can apply for this Customer Care Officer role.
How much can you earn in this position?
Ans : You can earn between ₹8,000-₹10,000 per month in this Customer Care Officer position.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalyan (East), Mumbai.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 10th Pass and above qualification with 0-7 years of experience can apply for this Customer Care Officer job. Only female candidates can apply.
Where is this job located?
Ans : This Customer Care Officer job is located in Kalyan (East), Mumbai.
Why should you apply for this Customer Care Officer job?
Ans : This Customer Care Officer job offers a salary between ₹8,000-₹10,000 per month. This is a Full Time opportunity and has 1 openings available.