Customer Care Officer

15,000 - 22,000 /month

Karthika Consulting & Solutions Private Limited

Richmond Road, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Healthcare

All Education levels

Females Only

6 days working | Day Shift

Job Benefits: Medical Benefits

Job Description

Job Description

Job Duties & Responsibilities 

To interact with hospital insurance patients.

Create WhatsApp groups to provide/share information.

Collecting necessary documents from the Patient /Hospital.

Coordinate with internal medical and Ops team for initial approval.

Cross-checking the files before sharing with the approval team.

Educating patients about deduction.

To create awareness about reimbursement claims. (Pre & Post Hospitalization)

Collecting claim support documents from the patients/hospitals & coordinating with the back-end team to ensure smooth transfer of data to the TPA/Insurance company.

Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, as necessary.

Follow up and provide Updates to the clients

 Efficiently and effectively handle grievances/issues raised by hospital staff & patients, escalate issues to the team leader, Regional Manager Claims Assistance, Manager Operations, and Business Head as necessary.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Officer job

What are the eligibility criteria for this Customer Care Officer job?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Query Resolution for this Customer Care Officer job offered by Karthika Consulting & Solutions Private Limited in Richmond Road, Bangalore.
What salary is offered for this Customer Care Officer job?
Ans : The salary for this Customer Care Officer job ranges between ₹15,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Richmond Road, Bangalore.
How many vacancies are there for this Customer Care Officer job?
Ans : There are 2 vacancies for this Customer Care Officer role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Customer Care Officer role. Only female candidates are eligible.
What does the role of Customer Care Officer involve?
Ans : As a Customer Care Officer, your work will involve skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Officer position is Richmond Road, Bangalore.
Who is the right fit for this Customer Care Officer job?
Ans : A candidate having skills like Query Resolution with 1-2 years of experience is the right fit for this Customer Care Officer job.
What makes this Customer Care Officer job a good opportunity?
Ans : This Customer Care Officer job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 2 openings.