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Customer Care Manager

salary 24,000 - 36,000 /month*
company-logo
job companyCoppergate Consultants Private Limited
job location Sector-1 Airoli, Navi Mumbai
incentive₹10,000 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
10 Openings
इंसेंटिव्स शामिल
full_time फुल टाइम

आवश्यक स्किल्स

Non-voice/Chat Process

जॉब हाइलाइट्स

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Night Shift
star
Job Benefits: Cab, Insurance, PF

जॉब डिस्क्रिप्शन

  • We are looking for a Customer Care Manager to join our team at Task Us This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers 24,000 - ₹ 36,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.


  • Good communication required
  • salary is upto 28000
  • emiddiate joining

अन्य डिटेल्स

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Manager job

  1. What qualifications and experience are required for this Customer Care Manager position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Non-voice/Chat Process.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Manager job ranges between ₹24,000-₹36,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Manager job follows a Night shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector-1 Airoli, Mumbai.
  5. How many vacancies are there for this Customer Care Manager job?
    Ans : There are 10 vacancies for this Customer Care Manager role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Manager job?
    Ans : As a Customer Care Manager, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Manager position is Sector-1 Airoli, Mumbai.
  9. Who is the right fit for this Customer Care Manager job?
    Ans : A candidate having skills like Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Care Manager job.
  10. What makes this Customer Care Manager job a good opportunity?
    Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹24,000-₹36,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
और देखेंdown-arrow

अन्य डिटेल्स

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Insurance, PF

Skills Required

Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 24000 - ₹ 36000

संपर्क व्यक्ति

Trupti

इंटरव्यू ऐड्रेस

Mulund (West), Mumbai, Mulund (West), Mumbai
Posted 6 hours ago
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