Job description
Job Title: Customer Support Executive
Experience: 2+ Years
Location: Mumbai / Navi Mumbai
Job Responsibilities:
Handle customer queries via calls, emails, and chat.
Resolve banking and payment-related issues within defined SLAs.
Provide support for digital banking services and transactions.
Escalate unresolved issues to relevant teams.
Maintain accurate records of customer interactions.
Ensure compliance with banking policies and customer service standards.
Required Skills:
Excellent communication skills.
Strong customer handling and problem-solving abilities.
Basic knowledge of banking operations and digital payment systems.
Proficiency in MS Office and CRM tools.
Graduate in any discipline.