Roles & Responsibilities
Handle customer queries and provide accurate, timely resolutions.
Assist customers with troubleshooting and service-related issues.
Address queries related to prepaid and postpaid telecom services.
Understand customer concerns and provide clear guidance and information.
Maintain professional, polite, and customer-focused communication at all times.
Communicate effectively in English while handling customer interactions.
Follow process guidelines, company policies, and service quality standards.
Document customer interactions and maintain updated records.
Ensure high levels of customer satisfaction during every interaction.