Customer Care Executive

15,000 - 20,000 /month

Vayalat Automobiles Private Limited

Tripunithura, Kochi

1 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Automobile

Languages: Malayalam

12th Pass and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

The Customer Relations Executive (CRE) is the primary bridge between the dealership and its customers. This role is dedicated to ensuring a premium ownership experience, from the initial purchase through the entire after-sales lifecycle. You will be responsible for maintaining high Customer Satisfaction (CSI) scores, handling feedback, and fostering long-term brand loyalty.

Key Responsibilities

1. Relationship Management

Act as the first point of contact for customer grievances and ensure timely resolution.
Conduct Post-Delivery Follow-ups (PDI) to ensure the customer is satisfied with their new vehicle.
Maintain a comprehensive database of customers and track their service history and preferences.

2. Service Coordination & Retention

Proactively call customers for Periodic Maintenance Service (PMS) reminders.
Educate customers on extended warranties, Annual Maintenance Contracts (AMC), and insurance renewals.
Collaborate with the workshop and sales teams to ensure "promised delivery times" are met.

3. Feedback & Reporting

Administer and analyze Customer Satisfaction Surveys.
Prepare weekly and monthly reports on customer feedback trends and complaint resolution status.
Present insights to the Branch Manager to improve dealership processes.

4. Event & Community Engagement

Assist in organizing customer meets, group rides, and new model launch events.
Manage the dealership’s digital presence by responding to Google Reviews and social media inquiries.

Requirements & Skills

Education: Bachelor’s degree in Business Administration, Communications, or a related field.
Experience: 1–3 years in customer service, preferably within the automotive or hospitality industry.
Soft Skills:
- Exceptional Communication: Fluent in English and the local language (Malayalam).
- Empathy: The ability to remain calm and professional when dealing with upset customers.
- Persuasion: Ability to "win back" dissatisfied customers and upsell value-added services.
Technical Skills: Proficiency in CRM software and Microsoft Excel.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Vayalat Automobiles Private Limited?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge for this Customer Care Executive job offered by Vayalat Automobiles Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Tripunithura, Kochi.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 2 vacancies for this Customer Care Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Customer Care Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Care Executive, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Tripunithura, Kochi.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 2 openings.