Customer Care Executive

25,000 - 38,000 /month*

Geojit Financial Services Limited

Vazhakkala, Kochi

₹8,000 incentives included

1 - 6 years Experience in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Job Highlights

Industry Type: Stock Market / Mutual Funds

Graduate and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

This role focuses on re-engaging and activating dormant clients for a Kochi-based financial services contact centre. The executive will be responsible for driving business growth through Mutual Funds (MF), Systematic Investment Plans (SIP), and IPO participations.

Core Responsibilities

Dormant Account Activation: Connect with inactive clients to understand reasons for dormancy and guide them through the Account Reactivation Process for MF and SIP portfolios.
Inbound/Outbound Sales: Execute proactive outbound calls to existing leads and dormant databases to pitch new financial products and upcoming IPOs.
Client Relationship Management: Act as the primary point of contact for resolving client queries regarding platform usage, investment tracking, and documentation.
Target Achievement: Consistently meet daily and monthly activation and sales targets to qualify for performance-based incentives.
Compliance & Documentation: Ensure all client interactions and activations strictly adhere to SEBI and AMFI regulatory guidelines.

Required Qualifications & Skills

Experience: 0–3 years in Customer Support, BPO, or Financial Sales. Previous experience in a call centre or wealth management firm is highly preferred.
Knowledge: Basic understanding of financial markets, including the mechanics of SIPs, Equity/Mutual Funds, and the IPO subscription process.
Languages: Fluency in Malayalam and English is essential for the Kochi market; proficiency in Hindi or Tamil is a significant advantage.
Certifications: NISM Series V-A: Mutual Fund Distributors Certification is a strong plus.

Compensation & Benefits

Fixed Salary: Up to ₹30,000 per month (based on experience and interview performance).
Incentive Structure: Competitive performance-linked incentives based on account activation volume and sales value.
Work Schedule: 5-day work week (Monday to Friday), typically operating during standard market hours (9:00 AM – 6:30 PM).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-6 years of experience for this Customer Care Executive job offered by Geojit Financial Services Limited in Vazhakkala, Kochi.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹25,000-₹38,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vazhakkala, Kochi.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 5 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Vazhakkala, Kochi.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹25,000-₹38,000 per month. This is a Full Time job and has 5 openings.