A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 22,000 /month
Varda Global
Sector-8 Belapur, Navi Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job Overview
We are an established IT Integration company with a 14-year track record of business excellence. We are looking for a proactive and result-oriented Customer Care Executive to manage and nurture our existing client base. The ideal candidate will be responsible for providing post-sales support, managing repeat orders, and executing outbound engagement campaigns to identify additional IT infrastructure and consumer hardware requirements from our active B2B and B2C clients
Key Responsibilities
> Client Relationship Management: Maintain regular communication with existing B2B and B2C clients to ensure high satisfaction, address feedback, and build long-term corporate and retail relationships.
> Outbound Engagement: Make proactive outbound calls to current customers to understand their ongoing needs, check product performance, and uncover additional IT requirements.
> Repeat Order Management: Efficiently handle incoming and recurring customer requests for IT hardware updates, upgrades, and software renewals.
> Cross-Functional Coordination: Coordinate closely with inside sales, technical teams, and distributors to ensure quick resolution of client issues and timely delivery of repeat orders.
> CRM & Documentation: Maintain detailed customer interaction logs, track renewal timelines, and update the internal CRM system accurately.
Role Requirements
> Education: Graduate in Business Administration, Marketing, IT, Commerce, or a related field.
> Experience: 0 to 3 years of experience in customer support, relationship management, or outbound account management—ideally within the IT hardware, distribution, consumer retail, or system integration sector.
> Skills: Exceptional verbal communication, relationship-building skills, and a professional telephonic etiquette for outbound calls.
> Location: Must reside in Navi Mumbai for regular commuting convenience.
> Notice Period: Immediate joiners or those who can join within a maximum of 2 weeks after receiving the offer letter are preferred.
