A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
35,000 - 41,000 /month*
Us Health Care
Thane (East), Thane
₹1,000 incentives included
2 - 3 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a job title to join our team wisdom job solution. this role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to industry. The role offers in hand salary and a dynamic environment with opportunities for growth.
KEY RESPONSIBILITIES:
*Handle customer calls in a professional and efficient manner
*Address customer queries, concerns, and complaints with a problem-solving approach
*maintain accurate records of customer interactions and follow ups
*provide timely and relevant information to customer to resolve theirissues
*work collaboratively with other terms to escalate
and resolve complex issues
*meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
JOB REQUIREMENTS:
The minimum qualification for this role is graduate and 3 years experience. you will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. candidates must be open to a 5 days working and 2 week off during the rotational shift.
