Customer Care Executive

Job Title: Customer Support Executive

Company: U & I Holidays

Location: Mumbai, Maharashtra

Department: Operations

Employment Type: Full-Time

Reports To: Operations Manager

Address: 1C2A/2B, Khairani Rd, Gundecha Onclave, Ansa Industrial Estate, Sakinaka, Andheri East, Mumbai, Maharashtra 400072

Company Overview

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

Role Summary

We are looking for an Customer Support Executive to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.

Knowledge of Gujarati is an added advantage to support regional agents.

Key Responsibilities

• Manage bookings for hotels, transfers, sightseeing, and activities in Bali

• Coordinate with Bali-based vendors for confirmations and changes

• Ensure timely and smooth execution of travel itineraries

• Handle booking updates and cancellations via internal systems

• Assist Indian travel agents via email, WhatsApp, and phone

• Prepare travel documents like vouchers, invoices, and confirmations

• Resolve on-ground issues and monitor guest feedback

• Work with sales and quotation teams for smooth handovers

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., U & I Holidays Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 6 Customer Care Executive at U & I Holidays Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.