A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,500 - 19,500 /month*
Sfsa Secure Future Skill Academy Llp
Yagnik Road, Rajkot
₹2,000 incentives included
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
Customer Care Executive – Job Description
Job Title: Customer Care Executive
Job Summary:
A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about the company’s products and services. The main goal is to ensure customer satisfaction and maintain a positive relationship with customers.
Key Responsibilities:
Answer customer calls, emails, and chat messages.
Provide accurate information about products and services.
Resolve customer complaints and issues in a timely manner.
Record customer interactions and update information in the system.
Process orders, requests, and service inquiries.
Maintain a polite and professional attitude while communicating with customers.
Follow up with customers to ensure their issues are resolved.
Required Skills:
Good communication skills (spoken and written).
Strong problem-solving ability.
Basic computer knowledge.
Active listening and patience.
Ability to work in a team and handle pressure.
Qualification:
Minimum 12th pass or graduate.
Basic knowledge of computers and customer service tools.
Prior experience in a call center or customer service role is a plus.
High Demand
