Customer Care Executive

We are looking for a proactive and organized Admin cum Customer Care Executive to manage administrative duties and provide excellent post-sales customer support for our home and commercial appliances. The ideal candidate will serve as the bridge between customers and our sales/service teams, ensuring timely follow-ups, AMC renewals, complaint handling, and smooth coordination for installations and maintenance.

Key Responsibilities:

Customer Care Responsibilities:

• Attend incoming customer calls, emails, and walk-ins related to product inquiries, service issues, and complaints.

• Maintain accurate customer records including sales, service calls, AMC details, and feedback.

• Schedule service appointments, installations, and maintenance visits with technicians.

• Track and follow up on AMC (Annual Maintenance Contract) renewals and reminders.

• Coordinate with the service department to ensure timely resolution of customer issues.

• Provide product information and post-sales support to customers.

Administrative Responsibilities:

• Maintain office documentation and filing systems (physical and digital).

• Manage daily office operations, including supplies, correspondence, and general clerical tasks.

• Prepare and update service reports, invoices, and customer records.

• Assist in generating sales/service MIS reports for management.

• Coordinate with vendors and service partners for parts, repairs, or logistics support.

Requirements:

• Bachelor’s degree in any discipline.

• 1–3 years of experience in customer service, preferably in consumer appliances or electronics.

• Good understanding of appliances (ACs, refrigerators, washing machines, etc.) and related terminology is an advantage.

• Strong communication and interpersonal skills.

• Proficient in MS Office (Excel, Word, Outlook);

• Ability to handle multitasking and work in a fast-paced environment.

Key Skills:

• Customer Relationship Management

• After-Sales Support & AMC Handling

• Administration & Documentation

• Service Coordination

• Communication & Follow-up

• Problem Solving

• Time and Task Management

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.