Customer Care Executive

Location - MALAD

WORKING- DAYS - MON - SAT

Should have knowledge Purchase Invoice discounting (bill Against loan)

Responsibilities:•

• Customer Engagement:
Greet and assist walk-in customers professionally and courteously, offering information on available products and services.

• Product Promotion & Cross-Selling:
Understand customer needs and proactively recommend suitable financial solutions, including purchase invoice discounting and other working capital offerings.

• Eligibility Assessment:
Identify the customer's eligibility for various financial products based on preliminary documentation and profile.

• Documentation Support:
Guide customers in completing application forms and collecting required KYC and financial documents.

• Query Resolution:
Address basic queries related to products, application status, and processes, ensuring a smooth customer experience.

• Coordination:
Coordinate with internal sales, credit, and operations teams to ensure timely processing of customer requests.

• Compliance:
Ensure customer documentation and communication follow regulatory and company policy guidelines.

• Feedback Collection:
Gather customer feedback to improve services and report any recurring issues or insights to the management team.

Requirements:

Graduate in any discipline (Commerce or Finance preferred) / Open to all candidates with the right skills and attitude
0–3 years of experience in a customer-facing or operations role in finance, banking, or NBFC sector.
• Strong communication and interpersonal skills.
• Ability to assess customer needs and suggest appropriate products.
• Basic understanding of financial products, especially invoice discounting, is a plus.
• Proficiency in MS Office and CRM software is desirable.
• Fluency in Hindi and English.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., RAJ ENTERPRISES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 4 Customer Care Executive at RAJ ENTERPRISES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.