Customer Care Executive

20,000 - 25,000 /month

Precihole Sports Private Limited

Thane West, Thane

0 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2C Sales

Languages: Hindi

12th Pass and above

Females Only

6 days working | Day Shift

Job Description

Customer Assistance: Respond promptly and professionally to customer inquiries via email, phone, and chat.

Issue Resolution: Identify and troubleshoot customer concerns, providing effective solutions and guidance.

Product Knowledge: Develop a comprehensive understanding of our products/services to address customer questions and concerns accurately.

Documentation: Maintain detailed records of customer interactions and transactions using our CRM system.

Escalation Handling: Escalate complex issues to the appropriate internal teams and follow up to ensure timely resolution.

Feedback Collection: Gather customer feedback and insights to help improve our products, services, and overall customer experience.

Process Improvement: Contribute ideas and suggestions for streamlining support processes and enhancing efficiency.

Attention to detail and accuracy in documentation.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities with a customer-centric approach.

Ability to work collaboratively in a team environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Care Executive role.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Care Executive job. Only female candidates can apply.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 0-3 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.