Customer Care Executive

Job Description

The Order Management Specialist will be responsible for working with the marketing team and

managers. This position will be directly responsible for Order processing, Purchase requisition,

Customer ordination, generating competitive analyses and strengthening overall service margin

and lead day-to-day operations of the Order Management section.

This position is also responsible for providing effective customer service for all internal and

external customers by utilizing excellent, in-depth knowledge of company services as well as

team members.

The main role includes providing good service end-to-end order closure to customers

Title: Order Managemetn & CS Specialist

Location: T.Nagar - Chennai

Working Days: Monday - Saturday

Working Hours: 9:30am TO 6:30pm

Role Type: Permanent - Full time

Start Date: Immediately

Customer Support Roles and Responsibilities:

 Respond to customer inquiries and provide assistance with orders, product information,

and post-sales support.

 Resolve customer concerns and complaints in a professional and timely manner.

 Assist customers with product returns, exchanges, and refunds.

 Collaborate with other departments, such as sales and logistics, to ensure customer

satisfaction.

 Utilize customer relationship management (CRM) software to track customer interactions

and maintain accurate records.

 Follow up with customers to ensure their issues have been resolved to their satisfaction.

 Provide feedback to management on customer trends, issues, and suggestions for

improvement.

 Stay up-to-date on product knowledge and company policies to provide accurate

information to customers.

 Maintain a positive and friendly attitude when interacting with customers to create a

positive experience.

 Collaborate with team members to share knowledge, best practices, and strategies for

improving customer satisfaction.

Order Management Roles and Responsibilities:

 Process customer orders accurately and efficiently while adhering to company policies

and procedures.

 Communicate order status and shipping information to customers in a timely manner.

 Coordinate with warehouse and shipping teams to ensure orders are fulfilled and shipped

on time.

 Monitor inventory levels and coordinate with procurement team to restock products as

needed.

 Resolve any issues with order processing, such as incorrect pricing, stock availability, or

shipping delays.

 Ensure accurate billing and invoicing for customer orders.

 Collaborate with sales and customer support teams to ensure orders are processed

correctly and meet customer expectations.

 Utilize order management software to track and manage customer orders.

 Analyze order processing data to identify trends, areas for improvement, and

opportunities for efficiency.

 Provide training and support to team members on order management processes and best

practices.

Required Skills

 SAP business One knowledge will be additional advantage

 A subject-related educational qualification no less than a B.E – EEE or Diploma EEE, the subject

can be Electrical and Electronics, or anything that falls within this category;

 Excellent command of spoken and written English language;

 Formal communication skills, and the ability to write and compose formal letters which will be

a daily process to communicate with various bodies;

 Knowledge of modern information technology and online services;

Ability to use the available technological resource (e.g. internet, computers, software) to extract

information;

 Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with

other office applications (e.g. Microsoft Office);

 Ability to coordinate with various entities at the same time;

 Ability to effectively establish rapport, present information and respond to questions from

managers, and clients;

 Ability to solve practical problems and deal with a variety of concrete variables;

 Ability to manage and maintain several portfolios for various clients at the same time, and

 Good team player, honest, and willing to be cooperative with fellow colleagues

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Perfect Sales Electronics Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Perfect Sales Electronics Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.