A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 23,000 /month*
Nka Home Health Care Services Llp
Electronic City, Bangalore
₹2,000 incentives included
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Key Responsibilities
1. Client Interaction & Requirement Gathering
· Engage with clients via calls and WhatsApp to understand their specific care needs (nanny, babysitter, elderly care, or patient care).
· Collect and document detailed requirements, preferences, and expectations for services.
2. Service Coordination
· Share suitable caregiver options with clients and collect their feedback.
· Coordinate introductions and ensure proper caregiver-client matching.
· Follow up with clients to confirm service arrangements and onboarding.
3. Record & Documentation Management
· Maintain accurate daily records of client requests, caregiver availability, and confirmed services.
· Collect and organize necessary caregiver documents and customer agreements.
4. Contract & Payment Oversight
· Monitor service contracts to ensure agreed salary commitments to caregivers are met.
· Coordinate with the accounts/operations team to track contract terms, renewals, and payments.
5. Professionalism & Conduct
· Manage all client and caregiver information with integrity, confidentiality, and professionalism.
· Maintain a positive, supportive, and solution-driven approach in every interaction.
· Represent the company’s values by ensuring high standards of service delivery and customer satisfaction
High Demand
