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Customer Support Email & Chat Process Executive

salary 22,500 - 38,500 /month
company-logo
job companyApna Finserv
job location Work from home
job experienceFreshers in Customer Support / TeleCaller
1 Opening
work_from_home Work From Home
full_time Full Time

Job Highlights

sales
Industry Type: Banking
qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team at APNA FINSERV. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹22,500 - ₹38,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Email & Chat Process Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Email & Chat Process Executive role?
    Ans : Candidates who have All Education levels can apply for this Customer Support Email & Chat Process Executive role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹22,500-₹38,500 per month in this Customer Support Email & Chat Process Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email & Chat Process Executive job follows a Day shift.
  4. Is this a work from home job?
    Ans : This is a work from home job and can be done remotely.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email & Chat Process Executive job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Support Email & Chat Process Executive job is located in Hosa Road, Bangalore.
  8. Why should you apply for this Customer Support Email & Chat Process Executive job?
    Ans : This Customer Support Email & Chat Process Executive job offers a salary between ₹22,500-₹38,500 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Insurance, PF, Medical Benefits, Meal, Cab

Shift

Day

Contract Job

No

Salary

₹ 22500 - ₹ 38500

Contact Person

Hr Team

Interview Address

Bangalore btm, BTM 1st Stage, Bangalore
Posted 5 hours ago
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