Customer Care Executive

18,000 - 22,000 /month

Mswipe Technologies Private Limited

Jui Nagar, Navi Mumbai

6 - 48 months Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Languages: Hindi, Tamil

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities: Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handle inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills: Experience in banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation.

Familiarity with remote troubleshooting tools.

Work Schedule: Working Days: 6 Days (Monday to Saturday)

Working Hours: 10:30 AM to 7:30 PM

Salary:₹18,000 – ₹22,000 per month

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Executive job

What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Mswipe Technologies Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 20 Customer Care Executive at Mswipe Technologies Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

PF, Medical Benefits

Skills Required

Domestic Calling

Shift

Day

Contract Job

Salary

₹ 18000 - ₹ 22000

Regional Languages

Tamil, Hindi

English Proficiency

Yes

Contact Person

Bhagyashri

Interview Address

Rupa Renaissance Wing A, Unit No# 2401 B, 24th Floor, D-33, Turbhe Midc Rd, TTC Industrial Area, MIDC Industrial Area, Turbhe, Navi Mumbai, Maharashtra 400705

Posted 17 hours ago