Customer Care Executive

Job Title:

Customer Service Representative – PWD Hiring

Location:

[GHANSOLI] – Work From Office

Job Summary:

We are committed to diversity and inclusion and are actively seeking Persons with Disabilities (PWD) for the role of Customer Service Representative. This position involves assisting customers via phone, email, and chat while ensuring a positive experience. Candidates who can perform essential duties with or without reasonable accommodations are encouraged to apply.

Key Responsibilities:

• Handle customer inquiries and provide accurate information across multiple channels.

• Resolve issues promptly while maintaining professionalism and empathy.

• Document interactions in the CRM system accurately.

• Collaborate with internal teams to ensure customer satisfaction.

• Uphold accessibility and inclusivity in all communications.

Essential Job Functions:

• Ability to communicate effectively (verbally and/or in writing) using standard or assistive technologies.

• Ability to operate computer systems and applications with or without adaptive tools.

• Ability to manage tasks in a structured environment.

(All functions can be performed with reasonable accommodations.)

Qualifications:

• Minimum: Graduation.

• Strong communication and problem-solving skills.

• Basic computer knowledge (email, chat, CRM tools).

• Familiarity with assistive technologies or willingness to learn.

Working Conditions:

• Flexible work arrangements (remote/hybrid).

• Accessible workstations and technology provided upon request.

• Reasonable accommodations available throughout employment.

Equal Opportunity & Accessibility Statement:

“We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from Persons with Disabilities and will provide reasonable accommodations during the hiring process and employment.”

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.