A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
14,000 - 20,000 /month*
Mnc Associates
New Town, Kolkata
₹5,000 incentives included
Freshers in Customer Support / TeleCaller
Full Time
We are looking for a candidates who are willing to start their career Customer service to join MNC. The role offers 14,000 - 15,000 in-hand salary and involves managing customer chats, delivering outstanding customer. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming chats and emails in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is higher secondary and experienced can also apply. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 Working Days in a week during the rotational shift.
