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Customer Support Telecalling Team Leader

salary 19,000 - 42,000 /month
company-logo
job companyBajaj Allianz Life Insurance Company Limited
job location Action Area II, Kolkata
job experience0 - 6 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Domestic Calling

Job Highlights

sales
Industry Type: Life Insurance
sales
Languages: Hindi, Bengali
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Insurance, PF, Medical Benefits
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PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Telecalling Team Leader to join our team at Bajaj Allianz Life Insurance Company Limited. The role offers ₹ 19,000 - ₹ 42,000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Telecalling Team Leader job

  1. Can freshers or experienced candidates apply for this Customer Support Telecalling Team Leader role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Telecalling Team Leader role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹19,000-₹42,000 per month in this Customer Support Telecalling Team Leader position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Action Area II, Kolkata.
  5. How many vacancies are there for this Customer Support Telecalling Team Leader job?
    Ans : There are 50 vacancies for this Customer Support Telecalling Team Leader role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Telecalling Team Leader job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Telecalling Team Leader, you will work on skills like Domestic Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Telecalling Team Leader position is Action Area II, Kolkata.
  9. Who is the right fit for this Customer Support Telecalling Team Leader job?
    Ans : A candidate having skills like Domestic Calling with 0-1 years of experience is the right fit for this Customer Support Telecalling Team Leader job.
  10. What makes this Customer Support Telecalling Team Leader job a good opportunity?
    Ans : This Customer Support Telecalling Team Leader job is a good opportunity as it offers a salary between ₹19,000-₹42,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Insurance, PF, Medical Benefits

Skills Required

Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 42000

Regional Languages

Hindi, Bengali

Contact Person

Aatiun Nabi

Interview Address

Eco space kolkata, Action Area II, Kolkata
Posted 13 hours ago
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