Customer Care Executive

Key Responsibilities:

• Order Fulfilment Management: Oversee customer order fulfilment, working closely with

factory and warehouse teams to ensure orders are processed accurately and efficiently.

• Inventory Control: Track and manage product inventory to ensure stock levels are

maintained and inventory discrepancies are addressed.

• Cross-Team Collaboration: Work closely with various departments, including marketing,

logistics, customer care, and production, to address customer inquiries, resolve issues, and

enhance order fulfilment processes.

• Quality Assurance & Continuous Improvement: Implement and manage quality assurance

procedures for all products, identifying areas for improvement to optimise product quality.

• Customer Communication: Handle critical customer queries, follow up on store orders, and

manage measurement-related concerns.

• Data Reporting: Provide detailed order execution reports to the factory, track customer

measurements in the system, and generate performance reports to share with management.

• E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and

recommend improvements to drive engagement and sales conversion.

Essential Skills & Qualities:

maintaining attention to detail and meeting deadlines.

• Communication: Strong verbal and written communication skills, with the ability to

collaborate across cross-functional teams.

• Data Analysis: Proficient in Excel and experienced in using data to analyse performance

metrics, identify trends, and make data-driven decisions.

• Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create

exceptional customer experiences.

Qualifications:

• 2+ years of relevant e-commerce experience, preferably with a D2C brand.

• Proficiency in managing e-commerce platforms and product listings.

• In-depth understanding of retail frameworks, product categories, and fabric types.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., MANILAL PATEL CLEARING FORWARDING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 3 Customer Care Executive at MANILAL PATEL CLEARING FORWARDING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.