We are looking for a Customer care executive to join our team. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Tour & Travel .
Key Responsibilities:
- Handle customer queries through calls, chats, and other support channels.
- Assist customers with booking, cancellation, refunds, and travel-related queries.
- Resolve customer complaints professionally and ensure timely resolution.
- Coordinate with internal teams for customer-related issues.
- Maintain proper records of customer interactions.
Requirements:
- Good communication skills in Hindi & English.
- Basic computer knowledge.
- Customer-focused and polite attitude.
- Comfortable working in rotational shifts.
- Freshers are welcome to apply.