Customer Care Executive

25,000 - 50,000 /month

Indus Instruments Private Limited

Dombivli (East), Mumbai

1 - 3 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Description – Customer Care Executive (Solar Company)

Company Introduction

Founded in 1996, and based in Dombivali, Indus Instruments Private Limited (INDUS) is today a market leader in manufacturing power electronics equipment & renewable energy products. INDUS has earned reputation & trust in the market by offering unique technology solutions, high quality products & unparalleled customer support in business areas of energy conservation & generation.

Job Title - Customer Care Executive

Location - Dombivili

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to manage customer inquiries, service requests, and post-sales support. The ideal candidate will ensure excellent customer service by resolving issues promptly, coordinating with internal departments, and maintaining long-term customer relationships.

Key Responsibilities

Handle inbound and outbound customer calls, emails, WhatsApp messages, and online inquiries.

Respond to customer queries related to solar installations, products, warranties, maintenance, billing, and service requests.

Coordinate with the Service, O&M, Sales, and Technical teams to ensure timely issue resolution.

Schedule service visits and follow up until the issue is resolved.

Keep customers informed about the status of their complaints and service requests.

Maintain accurate customer records and update service logs.

Conduct customer feedback and satisfaction surveys.

Educate customers on system usage, preventive maintenance, warranties, and AMC (Annual Maintenance Contract) services.

Escalate unresolved issues to the appropriate departments.

Prepare daily, weekly, and monthly customer service reports.

Ensure high standards of customer satisfaction and service quality.

Required Qualifications

Graduate in any discipline.

1–3 years of experience in customer service, customer support, call center, or customer relationship management.

Experience in the solar, electrical, renewable energy, telecom, banking, or service industry will be an advantage.

Required Skills

Excellent verbal and written communication skills in English, Hindi, and the local language.

Strong customer handling and problem-solving abilities.

Good interpersonal and relationship management skills.

Proficiency in MS Office and CRM software.

Ability to manage multiple customer requests efficiently.

Positive attitude, patience, and empathy.

Key Performance Indicators (KPIs)

Customer Satisfaction Score (CSAT).

First Response Time (FRT).

Average Resolution Time (ART).

First Contact Resolution (FCR).

Number of customer queries resolved.

Complaint closure rate.

Customer retention and feedback ratings.

Salary & Benefits

Competitive salary

Performance-based incentives

Professional training and development

Career growth opportunities

Paid leave and statutory benefits

Friendly and collaborative work environment

Preferred Candidate Profile

Excellent communication and active listening skills.

Strong coordination and follow-up abilities.

Ability to remain calm and professional while handling customer complaints.

Basic understanding of solar products and services (training will be provided if required).

Customer-centric approach with a commitment to delivering excellent service.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Executive job

What qualifications and experience are required for this Customer Care Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹25,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dombivli (East), Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There is 1 vacancy for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Dombivli (East), Mumbai.
Who is the right fit for this Customer Care Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-3 years of experience is the right fit for this Customer Care Executive job.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹25,000-₹50,000 per month. This is a Full Time job and has 1 openings.