A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 15,000 /month
Impact Infotech Private Limited
Belapur, Mumbai
0 - 6 months Experience in Customer Support / TeleCaller
फुल टाइम
We are looking for a Customer Support to join our team IDBI Bank. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers 15000 ctc and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Graduate and 0 to 1 You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days week during the Rotational shift.
