Customer Care Executive

IDFC First Bank Hiring–Sales & Collections Process

📍Locations: Thane(Kasarvadavli) / Juinagar(Navi Mumbai)

🏢 Payroll: Hinduja Global Services (HGS).

🌟 Job Roles Available: We are hiring for multiple banking processes under IDFC First Bank:

1️⃣ Turbo Outbound Sales(Thane): Selling banking products such as: Savings Accounts, Current Accounts, Credit Cards, Home Loans, LAP, Personal Loans, Education Loans, Insurance & Mutual Funds. Responsible for outbound sales and customer acquisition

2️⃣ EMI Collections (Juinagar): Convince customers to convert outstanding dues into EMIs. Handle customer negotiations and payment recovery.

3️⃣ LOC-Loan on Credit Card Sales (Juinagar): Offer personal loans on existing credit card customers. Strong sales mindset required.

4️⃣ Activation Process (Juinagar): Call existing customers to activate credit cards. Requires excellent communication skills.

5️⃣ Retention Process (Juinagar): Retain customers from cancelling credit cards

Handle queries and improve customer satisfaction.

⏰ Shift Details:

Fixed shift: 9:30 AM – 6:30 PM

Working hours: 8 hours + 1 hour break

Week Off:

2nd & 4th week: Saturday + Sunday off (process dependent).

1st & 3rd week: Only Sunday fixed off.

Bank holidays applicable and

some Saturdays may be working if required.

💰 Salary Structure:Fresher Graduate: ₹18,000(Net In-Hand)

1–2 Years Experience: ₹22,000–₹28,000

Banking Sales Experience(BL / LAP / HL / Loan Sales): ₹28,000–₹30,000.

Insurance Experience(Higher Package): Up to ₹35,000

🎓 Eligibility:

Graduate Fresher

Graduate with experience.

Age limit: Up to 32 years

📍 Location Details:

Thane: Kasarvadavli (Pick & Drop from Thane Station available).

Juinagar: Near Railway Station

🧑‍💼 Interview Rounds:

•HR Round

•Team Leader Round

•Manager Round

•PMAP English Test

🕙 Interview Timing: 10:00 AM – 5:00 PM (Monday to Friday)

👩‍💼Contact HR Suchitra Kumari ,JOBZONE- HR ,

Share your resume on 9076141042.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.