Customer Care Executive

Job Title: Customer Service Executive (Voice Process)

Company: ICICI Lombard General Insurance

Location: Vashi, Navi Mumbai

Job Description: We are looking for enthusiastic and customer-focused candidates for the Customer Service Voice Process. The role involves handling customer queries, providing accurate information, and ensuring a positive customer experience through inbound voice support.

Roles & Responsibilities: • Handle inbound customer calls professionally and efficiently.
• Resolve customer queries related to products, services, and policies.
• Provide accurate information and guidance to customers.
• Maintain high levels of customer satisfaction and service quality.
• Update customer details and interaction records in the system.
• Follow company policies and compliance guidelines.
• Coordinate with internal teams for issue resolution when required.

Eligibility Criteria: • Graduation Mandatory.
• Excellent communication skills in English and Hindi.
• Freshers and experienced candidates can apply.
• Customer-centric approach with good problem-solving skills.
• Basic computer knowledge.

Salary & Benefits: • Salary: Up to ₹3.5 LPA (Based on experience)
• Performance-based incentives
• 5 Days Working
• 2 Rotational Week Offs
• Career Growth Opportunities
• Health Insurance & Employee Benefits

Shift Timing: Rotational Shifts

Interested candidates can share their updated CV.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.