Customer Care Executive

18,000 - 22,000 /month

Hrta Planning Network Private Limited

Juinagar West, Mumbai

0 - 5 years Experience in Customer Support / TeleCaller

25 Openings

फुल टाइम

आवश्यक स्किल्स

International Calling

Query Resolution

जॉब हाइलाइट्स

Languages: Malayalam, Tamil

10th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

रजिस्टर करें, और देखें कि ये नौकरी आपके लिए सही है

जॉब डिस्क्रिप्शन

Language: English (fluent), Hindi, and any local language

Department: Customer Support Executive/Help Desk

Location: Juinagar

Qualification: 10th or Above
Experience: Fresher (Good English) to 5 yr

Work Mode: Work from Office

Job Summary: We are looking for a Help Desk Executive to provide technical and operational support to customers and field engineers using our POS (swiping) machines. The candidate will handle customer queries, troubleshoot device issues, and coordinate with the technical team to ensure smooth machine operation and customer satisfaction.

Key Responsibilities:

Act as the first point of contact for customers and field staff for POS/swiping machine-related issues.

Handles inbound calls, emails, or chats to log customer complaints or queries.

Troubleshoot basic technical issues such as connectivity, printing, transaction errors, and device setup.

Guide customers through configuration steps and software updates.

Coordinate with field service engineers for on-site support when required

Preferred Skills: Experience in the banking/payment industry or POS device support.

Knowledge of terminal configuration and application installation. (Any BPO industry candidate preferred)

Familiarity with remote troubleshooting tools.

अन्य डिटेल्स

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Care Executive job

Can freshers or experienced candidates apply for this Customer Care Executive role?
Ans : Candidates who have a 10th Pass and above qualification with 0-5 years of experience can apply for this Customer Care Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Juinagar West, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Executive job?
Ans : As a Customer Care Executive, key responsibilities include skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Juinagar West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling, Query Resolution along with 0-5 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 25 openings available.