Customer Care Executive

16,000 - 22,000 /month

Honeycomb Telnet Private Limited

Mahape, Mumbai

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Job Description

Position: Customer Care Executive (Internet Support)

Location: Mahape (New Mumbai)

Work Mode: Office Only

Shifts: Straight (No Night Shifts)

Key Responsibilities

Handle inbound calls from customers regarding internet connectivity issues
Perform basic troubleshooting (router reset, cable check, configuration guidance)
Resolve customer complaints within defined TAT (4-hour SLA)
Log and track tickets in CRM system
Escalate complex technical issues to L2 / Field teams
Ensure first-call resolution wherever possible
Maintain customer satisfaction and quality scores

Marathi language

To support customers from Maharashtra region

Semi-Technical background

Basic understanding of networking (WiFi, router, broadband, ping, IP address)

ISP experience

Prior experience in internet/broadband/cable customer support

Troubleshooting mindset

Logical thinking to diagnose issues step by step

Key Competencies

Patience and empathy (customers may be frustrated when internet is down)
Problem-solving and troubleshooting logic
Ability to follow scripts and processes while being natural
Time management (handle 40-60 calls per shift)
Team collaboration (coordinate with tech teams for resolution)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Executive job

Who is eligible to apply for this Customer Care Executive job at Honeycomb Telnet Private Limited?
Ans : Candidates should have a 12th Pass and above qualification for this Customer Care Executive job offered by Honeycomb Telnet Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹22,000 per month in this Customer Care Executive position.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mahape, Mumbai.
How many vacancies are there for this Customer Care Executive job?
Ans : There are 10 vacancies for this Customer Care Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Executive position is Mahape, Mumbai.
What makes this Customer Care Executive job a good opportunity?
Ans : This Customer Care Executive job is a good opportunity as it offers a salary between ₹16,000-₹22,000 per month. This is a Full Time job and has 10 openings.

Other Details

Incentives

No. Of Working Days

Benefits

Shift

Day

Contract Job

Salary

₹ 16000 - ₹ 22000

Regional Languages

Hindi, Kannada

English Proficiency

Yes

Contact Person

Honeycomb Telnet Pvt Ltd

Interview Address

Address- Unit No. 102, New Technocity Co-Op Society Premises, 1st Floor, Plot No.X-4/5A, Above HDFC Bank Ltd., TTC Industrial Area, Near Country INN Hotel,, Mahape, Mumbai

Posted 10+ days ago