Customer Care Executive

Job Title: Telecaller / Customer Support Executive

Location: Wazirpur Industrial Area, Delhi

Employment Type: Full-Time (On-site)

Industry: B2B SaaS / Loyalty Tech Solutions

Experience Level: 0–1 years

About Genefied

Genefied is a fast-growing B2B SaaS company specializing in QR code-based loyalty, warranty, and anti-counterfeiting solutions. Our mission is to empower D2C brands and manufacturers with seamless digital tools that improve customer retention and protect brand value. Join a team that’s driving digital innovation across India’s retail and manufacturing sectors.

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Role Overview

We are seeking a proactive and enthusiastic Telecaller to join our team. You will be responsible for handling inbound and outbound calls, resolving queries, following up on leads, and ensuring a smooth onboarding experience for our clients.

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Key Responsibilities

• Handle inbound inquiries from customers and provide appropriate solutions or information.

• Maintain accurate records of all customer interactions and update CRM systems accordingly.

• Coordinate with internal teams to ensure timely follow-ups, product demos, or issue resolution.

• Follow scripts and guidelines for outbound pitches while adapting communication as needed.

• Collect and relay customer feedback to improve service quality and offerings.

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Requirements

• Minimum qualification: 12th pass (Graduation preferred).

• Excellent communication skills in Hindi and English.

• 0–1 years of experience in telecalling, tele sales, or customer service (freshers welcome).

• Basic computer knowledge and MS. Office.

• Ability to multitask and work in a fast-paced environment.

• Customer-focused mindset with a problem-solving attitude.

• Strong organizational skills and attention to detail.

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What We Offer

• Opportunity to grow with a fast-scaling startup.

• Supportive team culture with ongoing training and mentorship.

• Exposure to cutting-edge SaaS products and D2C brand engagement strategies.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GENEFIED.AI.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at GENEFIED.AI
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.