Customer Care Executive

Job Title: Telecaller / Customer Support Executive

Location: Wazirpur Industrial Area, Delhi

Employment Type: Full-Time (On-site)

Industry: B2B SaaS / Loyalty Tech Solutions

Experience Level: 0–1 years

About Genefied

Genefied is a fast-growing B2B SaaS company specializing in QR code-based loyalty, warranty,

and anti-counterfeiting solutions. Our mission is to empower D2C brands and manufacturers

with seamless digital tools that improve customer retention and protect brand value. Join a

team that’s driving digital innovation across India’s retail and manufacturing sectors.

Role Overview

We are seeking a proactive and enthusiastic Telecaller to join our team. You will be responsible

for handling inbound and outbound calls, resolving queries, following up on leads, and ensuring

a smooth onboarding experience for our clients.

Key Responsibilities

• Handle inbound inquiries from customers and provide appropriate solutions or

information.

• Maintain accurate records of all customer interactions and update CRM systems

accordingly.

• Coordinate with internal teams to ensure timely follow-ups, product demos, or issue

resolution.

• Follow scripts and guidelines for outbound pitches while adapting communication as

needed.

• Collect and relay customer feedback to improve service quality and offerings.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., GENEFIED.AI.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at GENEFIED.AI
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.