Customer Care Executive

Industry Type: B2B Sales

12th Pass and above

All genders

5 days working | Flexible Shift

Job Benefits: Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Title: Cold Outreach Executive
Location: Lodha Supremus, MIDC, Mahakali, Andheri (Mumbai or nearby)
Job Type: Full-Time | Flexible Shifts
Overview:
We are seeking a dynamic and motivated Inside Sales Representative to join our team. This role focuses on initiating contact with potential clients through cold calling, cold emailing, and email marketing campaigns. The ideal candidate will possess exceptional communication skills, a strong understanding of email etiquette, preferably US Voice and Accent trained and prior experience with any BPO with focus on U.S. sales processes.
Key Responsibilities:
• Lead Generation: Identify and reach out to potential clients via cold calls and emails to introduce our products/services with an intent to get new prospects converted to qualifies leads
• Email Marketing: Develop and execute targeted email campaigns to nurture leads and promote offerings
• CRM Management: Maintain accurate records of interactions and follow-ups in the CRM system
• Performance Tracking: Monitor and report on outreach metrics, adjusting strategies to improve engagement and conversion rates
• Collaboration: Work closely with the marketing and sales teams to align outreach efforts with overall business goals.
Must-Have Qualifications:
• Communication Skills: Impeccable verbal and written English communication abilities
• Email Etiquette: Proficiency in crafting professional and persuasive emails
• BPO Experience: Minimum of 2 years in a U.S. based BPO sales process, preferably in sales or customer service
• Technical Proficiency: Familiarity with CRM tools, email marketing platforms and data enrichment services
• Adaptability: Ability to work flexible hours to align with U.S. time zones
Preferred Qualifications:
• Educational background in Science/Chemistry preferred
• Experience in a BPO with US voice and accent preferred
• Familiarity with sales automation tools (Lusha and LinkedIn premium etc)


What We Offer:
• Flexible Work Schedule: Accommodate U.S. clients with adaptable working hours
• Hybrid Work: Operate from the comfort of your home and/or office
• Supportive Culture: Join a team that values collaboration, growth, and innovation
• Performance Incentives: Receive rewards and recognition for achieving results
• Professional Development: Access to training and resources to enhance your skills
Application Process:
Interested candidates should submit their resume along with a cover letter detailing their relevant experience and explaining why they are a good fit for this role.