Customer Care Executive

18,000 - 22,150 /month

Eclerx Services Limited

Airoli, Navi Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Insurance, Medical Benefits

Job Description

Job Title: Analyst (International Voice Process) 💻

📍 Location: Airoli, Navi Mumbai

🕘 Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs

✍️ Job Description:
As a Customer Care Executive for the US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via call with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

✍️ Key Responsibilities:
- Responding to incoming calls from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

✍️ Requirements:
- Excellent communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

📚 Education:

- HSC + 6 months of BPO experience with all documents
- Bachelor's degree after 2021 passout
- HSC + 2 and 3 years diploma after 2021 passout
- SSC + 3 years diploma after 2021 passout

We cant hire candidates who has completed graduation in B.Pharmacy

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

What are the eligibility criteria for this Customer Care Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like International Calling for this Customer Care Executive job offered by Eclerx Services Limited in Airoli, Mumbai.
What salary is offered for this Customer Care Executive job?
Ans : The salary for this Customer Care Executive job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Executive job is open for both male and female candidates.
What does the role of Customer Care Executive involve?
Ans : As a Customer Care Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Executive job is located in Airoli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-2 years of experience is ideal for this Customer Care Executive job.
Why should you apply for this Customer Care Executive job?
Ans : This Customer Care Executive job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 10 openings available.