Customer Care Executive

Job Description – Customer Support Executive (General Insurance)

Position: Customer Support Executive
Department: Customer Service – General Insurance
Location: [Your Location]
Experience Required: 1–3 years (Insurance/Financial Services background preferred)

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats for general insurance products (Health, Motor, Travel, Fire, etc.).

• Provide policy-related information such as premium, coverage, exclusions, renewal, and claims process.

• Assist customers with policy issuance, endorsements, cancellations, and renewals.

• Guide and support customers through claims intimation and documentation process.

• Coordinate with underwriting, claims, and operations teams for issue resolution.

• Ensure timely follow-ups and maintain a high level of customer satisfaction.

• Maintain accurate records of customer interactions and update CRM/ticketing systems.

• Educate customers about product features, add-ons, and available services.

• Adhere to regulatory guidelines (IRDAI) and company policies during interactions.

Required Skills & Competencies:

• Good knowledge of General Insurance products (Motor, Health, Travel, Fire, etc.).

• Strong communication skills (English, Hindi, and regional language as per location).

• Customer-centric approach with problem-solving attitude.

• Basic computer knowledge – MS Office, CRM/Insurance software.

• Ability to handle multiple queries under pressure.

Qualification:

• Graduate/Undergraduate in any stream (Insurance certification preferred).

• Experience in General Insurance customer service, telesales, or claims handling will be an advantage.

Benefits:

• Competitive salary + performance incentives.

• Training & IRDAI certification support (if required).

• Growth opportunities in sales/service/claims.

• Employee insurance benefits.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹24000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Bissbee.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 30 Customer Care Executive at Bissbee
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Day Shift.