We are looking for a customer-focused and enthusiastic Customer Support Executive to join our team. The candidate will be responsible for handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer queries and provide appropriate solutions.
Resolve customer complaints and service-related issues promptly.
Provide accurate information about products, services, and processes.
Maintain proper records of customer interactions and update system data.
Follow up with customers whenever required.
Meet daily and monthly customer service and performance targets.
Maintain a professional and courteous approach while communicating with customers.
Coordinate with internal teams to resolve customer issues.
Follow company policies, processes, and quality standards.