Customer Care Executive

TITLE: HIRING (6days) | Customer Service Executive | D2C Furniture – Mumbai 

 
HIRING (WFO) || Customer Service Executive for a Luxury Retail based out of Mumbai. Interested applicants ready to appear for F2F Interview DM your resume along with your portfolio to acutevision9@gmail.com 

WORK FROM OFFICE 

Opening - 1 

Position: Customer Service Executive 

Job Location: Mumbai 

Working days - 6 days  

Salary (in CTC) - Up to 3.60 LPA   

Responsibilities: 

• Handle customer queries and concerns across multiple channels including calls, emails, messaging platforms, and marketplace portals. 

• Take end-to-end ownership of customer issues from initiation to closure, ensuring timely and satisfactory resolution. 

• Build rapport with customers through clear, professional, and empathetic communication. 

• Proactively request and encourage customer reviews and feedback post successful resolution. 

• Coordinate with internal teams such as operations, logistics, sales, and accounts to resolve customer issues effectively. 

• Maintain accurate records of customer interactions, issues, and resolutions in CRM or ticketing systems. 

Qualifications 

• Proven experience as a Customer Service / Customer Support Executive. 

• Prior experience working with a D2C brand or e-commerce environment is a strong advantage. 

• Excellent verbal and written communication skills 

• Strong problem-solving and customer-handling abilities. 

• Working knowledge of CRM tools, ticketing systems, and MS Excel / Google Sheets. 

Regards, 

Sohini Rajpoot 

acutevision9@gmail.com 

7827329071 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.