Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Noida - Manage customer assistance operations specifically for credit card hardship cases. - Handle customer queries and provide support related to credit card difficulties. - Coordinate with internal teams to resolve customer issues efficiently. - Ensure compliance with company policies and regulatory requirements. - Maintain records and documentation related to customer assistance activities. - Support the Hardship Assistance Unit in delivering timely and empathetic customer service. - Work closely with credit and risk teams to facilitate customer relief processes. - Monitor and report on customer assistance metrics and outcomes. - Facilitate communication between customers and the organization to improve service quality. - Contribute to process improvements within the customer support framework.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.
More about this Customer Assistance Manager - Credit Card Hardship Support job
What are the eligibility criteria for this Customer Assistance Manager - Credit Card Hardship Support job?
Ans : Candidates should have All Education levels with 1-7 years of experience for this Customer Assistance Manager - Credit Card Hardship Support job offered by Kotak Mahindra Bank Limited in Film City, Noida.
What salary is offered for this Customer Assistance Manager - Credit Card Hardship Support job?
Ans : Salary details will be shared during the hiring process.
What shift and timings does this job follow?
Ans : This Customer Assistance Manager - Credit Card Hardship Support job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Film City, Noida.
How many vacancies are there for this Customer Assistance Manager - Credit Card Hardship Support job?
Ans : There is 1 vacancy for this Customer Assistance Manager - Credit Card Hardship Support role.
Is this job open for all genders?
Ans : Yes, this Customer Assistance Manager - Credit Card Hardship Support job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Assistance Manager - Credit Card Hardship Support position is Film City, Noida.
What makes this Customer Assistance Manager - Credit Card Hardship Support job a good opportunity?
Ans : The employer has not disclosed the salary for this role, but it is a Full Time opportunity with 1 opening.
A Naukri Group company
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Kotak Mahindra Bank Limited
Film City, Noida
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
