Job Role: Customer Care Executive
Handling and replying to customer queries across Instagram and other platforms.
Resolving customer complaints and order-related issues.
Coordinating with operations, production and dispatch teams.
Following up on pending orders and ensuring maximum dispatches.
Taking ownership of customer queries until complete resolution.
Good knowledge of MS Excel and Google Sheets.
Excellent typing speed and multitasking ability.
Strong calling and verbal communication skills.
Ability to handle difficult customers and urgent situations.
Flexible with working hours and business requirements.
Proactive approach towards problem-solving and operations.
Ability to manage multiple tasks and work under pressure.
Strong coordination, follow-up and execution skills.