A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
26,000 - 30,000 /month
Bpo Convergence Private Limited
Sector 1 Noida, Noida
1 - 6+ years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Call Quality Analyst to join our team at Bpo Convergence Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹26,000 - ₹30,000 and opportunities for growth.
Key Responsibilities:
Monitor and Evaluate customer interaction calls to ensure compliance with quality standards, and company policies.
Ensure agents adhere to standard operating procedures (SOPs), Scripts, and compliance and requirements.
Provide timely, constructive feedback targets based on call evaluations.
Participate in regular calibration sessions with operations, Training, and Quality teams.
Job Requirements:
The minimum qualification for this role is Graduate and 1 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day/ Rotaional Shift shift.
