Counsellor

12,000 - 17,000 /month*

Zenith Institute

Phoolbagan, Kolkata

₹2,000 incentives included

1 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Education

Languages: Bengali

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a Counsellor to join our team at Zenith Institute to handle customer calls, provide exceptional customer support and resolve queries related to Education. The role offers an attractive in-hand salary of ₹12,000 - ₹17,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.

Address customer queries, resolve concerns and manage complaints.

Keep records of customer interactions and follow up when required.

Provide customers with accurate information to help resolve their issues.

Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Counsellor job

What skills and experience do you need for this Counsellor job?
Ans : To apply for this Counsellor job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹17,000 per month in this Counsellor position.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phoolbagan, Kolkata.
How many vacancies are there for this Counsellor job?
Ans : There is 1 vacancy for this Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Counsellor role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Counsellor, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Counsellor position is Phoolbagan, Kolkata.
Who is the right fit for this Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Counsellor job.
What makes this Counsellor job a good opportunity?
Ans : This Counsellor job is a good opportunity as it offers a salary between ₹12,000-₹17,000 per month. This is a Full Time job and has 1 openings.