Customer Support Counsellor

10,000 - 15,000 /month

Nexus Visa International

Kalavad Road, Rajkot

6 - 12 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Hindi, Gujarati

Diploma and above

Females Only

6 days working | Day Shift

Aadhar Card

Job Description

We are looking for a Counsellor to join our team at Nexus Visa International. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Visa Counselor. The role offers ₹10000 - ₹15000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Diploma and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Counsellor job

What qualifications and experience are required for this Customer Support Counsellor position?
Ans : Candidates should have a Diploma and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Counsellor job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kalavad Road, Rajkot.
How many vacancies are there for this Customer Support Counsellor job?
Ans : There is 1 vacancy for this Customer Support Counsellor role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 1-1 years of experience are eligible to apply for this Customer Support Counsellor role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Counsellor job?
Ans : As a Customer Support Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Counsellor position is Kalavad Road, Rajkot.
Who is the right fit for this Customer Support Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Customer Support Counsellor job.
What makes this Customer Support Counsellor job a good opportunity?
Ans : This Customer Support Counsellor job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 1 openings.