Customer Support Counsellor

15,000 - 25,000 /month

Global Service

Yagnik Road, Rajkot

Freshers in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: B2B Sales

12th Pass and above

Females Only

6 days working | Day Shift

PAN Card, Aadhar Card

Job Description

We are looking for a Counsellor to join our team at Global Service. The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Counsellor job

Can freshers or experienced candidates apply for this Customer Support Counsellor role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Counsellor role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Counsellor job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Yagnik Road, Rajkot.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Support Counsellor role. No prior experience is required.
What are the key responsibilities of this Customer Support Counsellor job?
Ans : As a Customer Support Counsellor, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Counsellor job is located in Yagnik Road, Rajkot.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along is ideal for this Customer Support Counsellor job.
Why should you apply for this Customer Support Counsellor job?
Ans : This Customer Support Counsellor job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.