Customer Support Sales Executive

About Obe2Slim

Obe2Slim is one of Gujarat's leading healthcare and nutrition clinics, specializing in weight management and lifestyle disorder treatments. We provide personalized, doctor-guided health programs for obesity, diabetes, thyroid disorders, PCOS, fatty liver, digestive health, and overall wellness. We are looking for passionate professionals who enjoy helping patients achieve healthier lives while contributing to business growth.

Job Summary

We are seeking a dynamic and result-oriented Sales Executive / Patient Relationship Executive to manage patient inquiries, conduct consultations, convert leads into enrollments, and maintain long-term patient relationships. The ideal candidate should have strong communication, sales, and customer service skills with a passion for healthcare.

Key Responsibilities

• Handle walk-in, phone, website, WhatsApp, and social media inquiries.

• Understand patient health concerns and explain suitable treatment programs.

• Convert qualified leads into enrolled patients through professional consultation.

• Achieve monthly sales and revenue targets.

• Build trust and maintain excellent patient relationships.

• Coordinate appointments with doctors and dietitians.

• Follow up with new leads, existing patients, and inactive patients.

• Maintain accurate lead, consultation, and patient records in the CRM.

• Address patient queries regarding treatment plans, pricing, and follow-up schedules.

• Coordinate with clinic staff to ensure a smooth patient experience.

• Generate referrals and encourage patient testimonials.

• Participate in promotional campaigns, health camps, and awareness activities.
  

Required Qualifications

• Graduate in any discipline (Healthcare or Management preferred).

• 1–6 years of experience in healthcare, wellness, insurance, hospitality, or service sales.

• Experience in clinic, hospital, or wellness center sales will be preferred.
  

Required Skills

• Excellent communication in Gujarati, Hindi, and basic English.

• Strong sales, negotiation, and closing skills.

• Patient counseling and relationship management.

• CRM and basic computer knowledge.

• Positive attitude with a customer-first approach.
  

Preferred Candidate

• Experience in healthcare or wellness consultation.

• Comfortable handling premium-value consultations.

• Self-motivated, disciplined, and target-driven.

• Strong follow-up and objection-handling skills.

• Team player with excellent interpersonal skills.
  

Key Performance Indicators (KPIs)

• Monthly revenue achievement.

• Lead-to-consultation conversion rate.

• Consultation-to-enrollment conversion rate.

• Patient satisfaction and retention.

• Follow-up completion rate.

• Referral generation.

• CRM data accuracy.
  

Benefits

• Attractive fixed salary.

• Career growth opportunities.

• Professional training and development.

• Supportive work environment.

• Opportunity to make a positive impact on patients' lives.
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.