Counsellor

20,000 - 30,000 /month

Girsa Global Services Private Limited

Ahirtoli, Ranchi

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Aadhar Card

Job Description

We are looking for a Counsellor to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Manpower supply. The role offers ₹20,000 - ₹30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Counsellor job

What qualifications and experience are required for this Counsellor position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Counsellor job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Counsellor job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ahirtoli, Ranchi.
How many vacancies are there for this Counsellor job?
Ans : There are 25 vacancies for this Counsellor role.
Is this job open for all genders?
Ans : Yes, this Counsellor job is open for both male and female candidates.
What are the key responsibilities of this Counsellor job?
Ans : As a Counsellor, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Counsellor position is Ahirtoli, Ranchi.
Who is the right fit for this Counsellor job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Counsellor job.
What makes this Counsellor job a good opportunity?
Ans : This Counsellor job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 25 openings.