Collection team leader

30,000 - 35,000 /month

Secure Debt Management Consultants Llp

Shanti Nagar, Bangalore

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Collection team leader to join our team at Secure Debt Management Consultants Llp. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹30000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 2 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Collection team leader job

Who is eligible to apply for this Collection team leader job at Secure Debt Management Consultants Llp?
Ans : Candidates should have a 12th Pass and above qualification for this Collection team leader job offered by Secure Debt Management Consultants Llp.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹35,000 per month in this Collection team leader position.
What shift and timings does this job follow?
Ans : This Collection team leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shanti Nagar, Bangalore.
How many vacancies are there for this Collection team leader job?
Ans : There are 2 vacancies for this Collection team leader role.
Is this job open for all genders?
Ans : Yes, this Collection team leader job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Collection team leader position is Shanti Nagar, Bangalore.
What makes this Collection team leader job a good opportunity?
Ans : This Collection team leader job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 2 openings.