Collection Team Leader

22,000 - 35,000 /month*

Katia International

Tilak Nagar, Delhi

₹5,000 incentives included

2 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: B2B Sales

Languages: Hindi

All Education levels

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a collection team leader to join our team at Katia International. The role offers ₹22,000 - ₹35,000 and involves managing customer calls, delivering outstanding customer service related to Collection. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Collection Team Leader job

What are the eligibility criteria for this Collection Team Leader job?
Ans : Candidates should have All Education levels with 2-7 years of experience and skills like Computer Knowledge, Domestic Calling for this Collection Team Leader job offered by Katia International in Tilak Nagar, Delhi.
What salary is offered for this Collection Team Leader job?
Ans : The salary for this Collection Team Leader job ranges between ₹22,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Collection Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Tilak Nagar, Delhi.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Collection Team Leader job is open for both male and female candidates.
What does the role of Collection Team Leader involve?
Ans : As a Collection Team Leader, your work will involve skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Collection Team Leader job is located in Tilak Nagar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 2-7 years of experience is ideal for this Collection Team Leader job.
Why should you apply for this Collection Team Leader job?
Ans : This Collection Team Leader job offers a salary between ₹22,000-₹35,000 per month. This is a Full Time opportunity and has 10 openings available.