Customer Support Bpo Team Leader

25,000 - 45,000 /month

Cruzen India Private Limited

Dashrath Puri, Delhi

2 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

All Education levels

All genders

6 days working | Day Shift

Job Description

Job Description – Team Leader

Position: Team Leader

Key Responsibilities:

Lead, manage, and motivate the team to achieve daily and monthly targets.

Monitor team performance, productivity, quality, SLA, and AHT.

Coach and mentor team members to improve performance and skills.

Ensure effective team coordination and smooth day-to-day operations.

Manage attendance, shrinkage, and attrition while maintaining team discipline.

Conduct regular performance reviews and implement improvement plans where required.

Resolve team issues and ensure adherence to company policies and processes.

Prepare and share daily/weekly performance reports with management.

Skills Required:

Strong leadership and people management skills.

Excellent communication and problem-solving abilities.

Good analytical and reporting skills.

Ability to work under pressure and achieve targets.

Experience: 2–5 Years in Team Handling/Operations

Qualification: Bachelor's Degree (Any Stream)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Bpo Team Leader job

Who is eligible to apply for this Customer Support Bpo Team Leader job at Cruzen India Private Limited?
Ans : Candidates should have All Education levels and skills like Computer Knowledge, International Calling for this Customer Support Bpo Team Leader job offered by Cruzen India Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹45,000 per month in this Customer Support Bpo Team Leader position.
What shift and timings does this job follow?
Ans : This Customer Support Bpo Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dashrath Puri, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Bpo Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Bpo Team Leader, you will work on skills like Computer Knowledge, International Calling.
Where is this job located?
Ans : This Customer Support Bpo Team Leader job is located in Dashrath Puri, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 2-4 years of experience is ideal for this Customer Support Bpo Team Leader job.
Why should you apply for this Customer Support Bpo Team Leader job?
Ans : This Customer Support Bpo Team Leader job offers a salary between ₹25,000-₹45,000 per month. This is a Full Time opportunity and has 1 openings available.