A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
16,000 - 30,000 /month
Winbase Global
Mahape, Navi Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Collection Executive to join our team at Winbase Global. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹16,000 - ₹30,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
• Follow up on overdue payments to ensure timely recovery.
• Contact customers via phone, email, or other approved channels to negotiate repayment of outstanding dues.
Maintain detailed records of all customer interactions and collection activities in the system.
Ensure compliance with RBI guidelines, DRA certification requirements, and company policies
during all collection activities.
• Coordinate with internal teams to resolve disputes or payment-related issues.
• Provide accurate updates on collection status and recommend actions for non-responsive accounts.
• Handle customer objections professionally while maintaining positive customer relationships.
• Meet or exceed recovery targets and contribute to team performance.
Job Requirements:
The minimum qualification for this role is Graduate and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
